FAQ

Is rush service available? 

Yes, for an “Up charge”, rush service is available for most items.  Rush service is generally limited to quantities not to exceed those published on-line.  Please address your request to rushservice@sjsspecialty.com or call 1-800-613-7070.

Do you charge for exact color matches? 

Yes. It takes time to mix inks to match your PMS request. Our PMS match charge is $30 to $45.00 Please click here to see a PMS (Pantone Matching System Color Chart)

How do I Submit Art? 

E-mail to art@sjsspecialty.com

Please include the following information in your e-mail:

Subject: Your PO #

Body:     Company Name

               Contact

               Phone Number

               Item Number

What are Acceptable Media Files?

Imprint art must be in an acceptable digital format.

An EPS file created in Adobe Illustrator version 9.0 or below, for a PC with all type converted to outline or saved as a separate file and named.

Digital Art Specifications:

Artwork will be sized as large as possible or at our designer's discretion for visual appeal unless otherwise specified.

Production Schedules depend upon the quality of the artwork received

Are there any Art File Requirements?

Art must be created in Illustrator.  Save art as an .eps or .ai file with type/text converted to outlines or curves.  Original file must be vector only with no placed images.

What is Spot Color Printing?

Spot colors are specially mixed inks that come in a rainbow of colors, including some specialty inks such as metallic and fluorescent. Unlike CMYK or process color which creates colors by laying down layer of cyan, magenta, yellow, and black in varying amounts on the printed page, spot colors are pre-mixed and applied individually to the printed page.

The PANTONE Matching System is the dominant spot color printing system in the United States.

Do you Charge for Artwork?

If non-camera ready or improperly formatted digital art is to be used; art charges will be assessed according to the difficulty and amount of time necessary at $40.00             

What are Apparel Imprint Sizies?

Adult Standard Imprint Areas                  Youth Standard Imprint Size

 
T Shirts                                                    T Shirts

Front: 12” x 12”                                        Front: 9” x 9”

Back:  13” x 13”                                       Back: 10” x 10”                    

Chest: 4” x 4”                                           Chest: 3” x 3”

Sleeve: 3.5” x 3.5”                                   Sleeve: 3” x 3”

Sweatshirts                                              Sweatshirts

Front: 12” x 12”                                        Front: 9” x 9”
Back:  13” x 13”                                        Back: 10” x 10”
Chest: 4” x 4”                                           Chest: 3” x 3”
Sleeve: 3.5” x 15”                                     Sleeve: 3” x 12”

Jackets                                                    Jackets

Back:  14” x 14”                                        Back: 10 x 10

Chest: 5” x 5”                                           Chest: 3.5” x 3.5”

Polo Shirts                                                Polo Shirts

Chest: 4” x 4”                                           Chest: 3.5” x 3.5”

Caps

2.5”H x 4”W

Pants/Shorts                                            Pants/Shorts

Seat: 3.5” x 11”                                        Seat: 3” x 10”
Short: 4” x 5”                                            Short: 3” x 4
Leg: 3.5” x 15                                           Leg: 3” x 12”

What are Bag Imprint Sizes?

Approximately 1.5” from any seam or edge

What is Pad Printing?

A recessed surface is covered with ink.  When the plate is wipe clean, ink remains in the recessed areas.  A silicone pad then presses against the plate, pulls ink out of the recess, and presses it directly onto the product.

What is Silk Screen Printing?

An image is transferred to the printed surface by ink squeegeed through a stenciled screen stretched over a frame. Screens are treated with a light-sensitive emulsion, and then film positives are put in contact with the screens and exposed to light. Light hardens the emulsion not covered by the film, leaving a soft area on the screen for the squeegee to force ink through.